What Is a Catch-All Email?
A catch-all email address receives every message sent to your domain that doesn't match an existing mailbox. Someone emails typo@yourdomain.com? It still arrives. A client guesses info@yourdomain.com even though you never created that alias? Caught.
Why Every Business Needs One
- Never miss leads: Prospects guess email addresses. Without a catch-all, those messages bounce and you lose the deal.
- Handle role addresses:
billing@,press@,careers@— catch them all, route them later. - Protect your brand: Bounced emails make your domain look unprofessional.
Setting Up a Catch-All in RokMail
- Go to Dashboard → Aliases
- Click New Alias
- Enter
*as the alias address (or any name — all unmatched mail routes here) - Assign a team member as the default handler
- Enable AI routing to automatically forward to the right person
That's it. Under 2 minutes. Every email to your domain now has a home.
Catch-All + AI Routing = Zero Manual Triage
The real power comes when you pair catch-all with RokMail's AI routing engine. Instead of one person sorting through everything, Gemini AI reads each email's content and routes it to the right team member automatically — with 94% accuracy. Support questions go to support. Sales inquiries go to sales. No rules to maintain.
What About Spam?
Valid concern. RokMail's routing engine runs spam detection at Tier 0, before AI routing kicks in. Spam gets flagged, not forwarded. Your catch-all stays clean.